Privacy Policy

1. Introduction

This Privacy Policy explains what personal data we collect from you and how we use it. We are committed to protecting and respecting your privacy. If you have any questions about how we use your personal data, please contact us using the details provided on this website.

2. Data We Collect

We may collect, use, store and transfer different types of personal data about you, including:
(a) Identity data (such as name, title, date of birth and gender)
(b) Contact details (such as billing address, delivery address, email address and telephone numbers)
(c) Financial data (such as bank account and payment card details)
(d) Transaction data (including details about payments to and from you and other details of products and services you have purchased from us)
(e) Technical data (such as internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website)
(f) Profile data (such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses)
(g) Usage data (information about how you use our website, products and services)
(h) Marketing and Communications Data (your preferences in receiving marketing from us and our third parties and your communication preferences).

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including:
Direct interactions. You may give us your identity, contact and financial data by filling in forms on our website or by corresponding with us. This includes personal data you provide when you create an account, subscribe to our service or publications, request marketing to be sent to you, enter a competition or promotion, complete a survey or contact us.
Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, including technical data from analytics providers and advertising networks.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new customer
(a) Identity data
(b) Contact details Performance of a contract with you
To process and deliver your order, including:
(a) Managing payments, charges and fees
(b) Collect and recover any money you owe us (a) Identity information
(b) Contact details
(c) Financial data
(d) Transaction Data
(e) Marketing and communications data
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to collect amounts due
To manage our relationship with you, including: (a) Notifying you of changes to our terms or privacy policy
(b) Ask you to leave a review or complete a survey (a) Identity information
(b) Contact details
(c) Profile Data
(d) Marketing and communications data
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our files up to date and to study how customers use our products/services
To enable you to enter a prize draw or competition or complete a survey
(a) Identity Data
(b) Contact details
(c) Profile Data
(d) Usage Data
(e) Marketing and communications data (a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and secure our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting)
(a) Identity Data
(b) Contact details
(c) Technical data
(a) Necessary for our legitimate interests in running our business, providing administration and IT services, network security, to prevent fraud and in the context of a corporate reorganization or group restructuring
(b) Necessary to comply with a legal obligation
To provide you with relevant content and advertisements and to measure and understand the effect of our advertisements
(a) Identity data
(b) Contact details
(c) Profile Data
(d) Usage Data
(e) Marketing and Communications Data
(f) Technical data Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experience
(a) Technical data
(b) Usage Data Necessary for our legitimate interests to define customer types for our products and services, to keep our website up to date and relevant, to develop our business and to inform our marketing strategy To provide you with recommendations and suggestions about goods or services that may interest you (a) Identity Data
(b) Contact details
(c) Technical data
(d) Usage Data
(e) Profile Data Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications You will receive marketing communications from us if you:
i (i) requested information from us or purchased goods or services from us; or
ii (ii) if you have provided your details to us and ticked the box when submitting your details to allow us to send you marketing communications; and
iii (iii) in each case, where you have not opted out of receiving such marketing.
We will obtain your explicit consent before sharing your personal information with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us through the support channels provided on this website.
If you opt-out of receiving our marketing communications, this will not apply to any personal information you have provided to us as a result of product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like to know more about how the processing for the new purpose is compatible with the original purpose, please contact us using the details provided on this website.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and explain the legal basis of the processing. We may process your personal data without your knowledge or consent, if this is required or permitted by law.

5. Disclosure of Your Personal Information

We may need to share your personal data with the parties listed below for the purposes set out in the table in paragraph 4 above:
Other companies in our group that provide IT, billing, systems management services and leadership reporting. Service providers that provide IT and system management services. Professional advisors including lawyers, bankers, accountants and insurers who provide consultancy, banking, legal, insurance and accounting services. Tax and customs authorities, regulators and other authorities, based in the EU and other relevant jurisdictions, who require reporting of processing activities in certain circumstances. Governmental and non-governmental authorities that manage market codes of conduct and customer complaints. External parties to whom we sell, transfer or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only permit such third parties to use your personal information for specific purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7. Data Security

We have taken appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place appropriate procedures to take action in the event of a suspected personal data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these goals in other ways and the applicable legal requirements. For tax purposes, we are legally required to keep basic information about our customers for six years after their membership ends (including contact, identity, financial and transaction data).
In certain cases you can ask us to delete your data: see below for more information. In some circumstances we may anonymize your personal data (so that it can no longer be traced back to you) for research or statistical purposes. In that case, we may use this information indefinitely without further notice to you.

9. Your Legal Rights

In certain circumstances, you have rights in relation to your personal data under data protection law. These rights include the right to:
Request access to your personal data. Request a correction of your personal data. Request the deletion of your personal data. Object to the processing of your personal data. Request a restriction on the processing of your personal data. Request the transfer of your personal data. Withdraw your consent. You can find out more about these rights on the website of your local privacy authority.
If you wish to exercise any of the above rights, please contact us using the support channels provided on this website.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or exaggerated. In addition, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to anyone who is not authorized to do so. We may also contact you to ask you for further information in relation to your request in order to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your application is particularly complex or if you have made a number of applications. In that case, we will report this to you and keep you informed.

10. Links to External Parties

This website may contain links to third party websites, plug-ins and applications. If you click on these links or enable these connections, you may allow third parties to collect or share information about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy statement of each website you visit.

11. Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may no longer be accessible or may not function properly.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good user experience when you visit our websites and also allows us to improve our websites.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. By using the website you agree to the use of cookies. Cookies contain information that is transferred to your computer's hard drive. Our websites may use one or more of the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our websites. This concerns, for example, cookies that allow you to log in to secure areas of our websites. Analytical/performance cookies. They allow us to recognize and count the number of visitors and see how visitors move around a website when they are using it. This helps us to improve the way our websites work, for example by ensuring that users easily find what they are looking for. Functionality cookies. These are used to recognize you when you return to a website. This allows us to personalize our content for you and remember your preferences. 'Targeting cookies'. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertisements shown on them more relevant to your interests. Please note that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use cookies, over which we have no control. These cookies are probably analytical/performance cookies or 'targeting cookies'.
Examples of cookies from external parties that provide external services are:
Google Analytics
Twitter
Facebook
Pinterest
LinkedIn
Instagram
Google+
https://www.hotjar.com/privacy
You can find more information about them on their respective websites.

If you would like to know more about cookies, please visit http://www.aboutcookies.org/. This is an independent third-party resource that explains what cookies and clear gifs are and how you can manage them. Please note that we are not responsible for and have no control over the content of this third party website.
You can block cookies by activating the setting on your browser that allows you to disable them. However, you may no longer be able to use all features of our website if you do so.